REFUND POLICY

RETURNS

What is your return policy?

ALL SALES ARE FINAL. Creative Goods Merchandise does not offer refunds.

If you ship product back requesting a refund, the refund will not be issued and you will forfeit the merchandise. 

Exchanges can only be processed for customers shipping within the U.S. International product exchanges are not available.


EXCHANGES

Can I exchange a shirt for a different size? 

We will process an exchange for size only (excluding custom printed products). We will not process exchanges for a different shirt style or merchandise item. Size exchanges will only be processed for shirts that are unwashed/unworn and purchased within the past 30 days. Please follow the size exchange procedure outlined below. A pre-paid return envelope is required. If an exchange request is submitted without a pre-paid return envelope, the merchandise maybe be forfeited at a customer loss.

All sales are final on the custom printed products. We can not exchange custom printed products for a different size.

To exchange an unwashed/unworn shirt for a different size, please send the shirt to the address below. Include a self addressed, pre-paid postage envelope for us to send you the new shirt in. We are not responsible for lost or stolen packages, so we suggest purchasing tracking numbers and insurance for both shipments. Also enclose a note stating which size you would like to exchange for.

CREATIVE GOODS MERCHANDISE
ATTN: EXCHANGES
111 VENTURE DRIVE 
DOVER, NH 03820

We are unable to guarantee exchange availability, as there is a possibility that a style/size may not be available for an exchange. If this happens, we will contact you regarding options on merchandise substitutions. Please allow 2-4 weeks for processing and delivery.  All questions regarding our exchange policy should be emailed to help@creativegoods.nyc . 

I received a damaged item, how do I exchange it? 

If you receive a damaged merchandise item, please send detailed images of the damage to help@creativegoods.nyc .  Also include a brief description of the damage, where/when you purchased the item (at the theater, on our website, from a retail store, etc.), and your shipping address. This email must be sent within 14 days or purchase. We will review this information and reply regarding how we plan to resolve the issue. If we determine a replacement is needed, it will be an even exchange for the same exact item. Creative Goods Merchandise reserves the right to make all final decisions regarding exchanges, including not replacing a damaged merchandise item. 

I received the incorrect item or size in my order, how do I exchange it? 

Send an email to help@creativegoods.nyc , outlining the situation. Also include a photo of the incorrect merchandise and the packing list that was included with your shipment. 

If Creative Goods Merchandise is responsible for a fulfillment error, we will ship you the correct item along with a pre-paid return label to ship us back the incorrect merchandise.

If you ordered an incorrect item or size, please see the return and exchange policy outlined above. 

Can I stop by the theater or warehouse or office to process an exchange?

We are unable to process exchanges in person. All exchanges must be conducted by following the procedure outlined above.